Terms of sale and use

neela.ng is operated by Neela Fashion Brand Limited, a company registered in Nigeria and based in Ogbomoso, Oyo State (“Neela”, “we”, “us”). You can reach us at support@neela.ng or +234 813 342 6082.

Many of our pieces are finished by hand, so small variations in stitching, print placement and fabric are part of their character, not faults. Colours can look slightly different on different screens.

Measurements and size guides are given as accurately as we can. If you’re unsure, message us before ordering and we’ll help you choose.

Prices are shown and charged in Nigerian Naira (NGN). Delivery isn’t included in the checkout total; we confirm the delivery fee with you after you order (see Shipping & Delivery). Orders delivered outside Nigeria may also attract import duties or taxes, paid by the recipient.

We work hard to keep prices accurate. If a piece is listed at a clearly wrong price, we’ll contact you before sending it, and you can choose to pay the correct price or cancel for a full refund.

Your order is an offer to buy. We accept it when your payment is confirmed and we send your order confirmation email:

• Paying online through Paystack: once Paystack confirms the payment.
• Paying by bank transfer: once we’ve checked the transfer against the proof of payment you upload. Please transfer the exact amount shown; we can’t accept an order until the full amount arrives.

We may decline or cancel an order, for example if a piece becomes unavailable, a payment can’t be verified, or we suspect fraud. If we do, we’ll let you know and refund anything you’ve paid in full.

Pre-order pieces are paid for in full when you order, to reserve yours. The expected ship date is shown on the product page and in your confirmation. If it changes, we’ll let you know, and you can cancel for a full refund any time before your order is dispatched. Orders that include pre-order pieces ship together once everything is ready.

When you order a piece made to your measurements, you’re responsible for giving accurate measurements. Our size guides explain how to measure. You can correct your measurements from your order page until production starts.

Because these pieces are made just for you, they can’t be returned for a change of mind or size. If a piece doesn’t match the measurements you gave us, we’ll alter or remake it. See Returns & Refunds.

• One discount code can be used per order, and codes can’t be exchanged for cash.
• While our welcome offer is running, WELCOME10 gives 10% off a first order for a new account with a verified email address. We may end or change the offer at any time; this doesn’t affect orders already placed.
• Codes may have an expiry date, a minimum spend or a limited number of uses, shown when they’re issued.
• Sale prices can’t be combined with other sales; the better price applies.
• We may withdraw a code or cancel an order where a code has been misused, for example through multiple accounts.

Delivery is covered in our Shipping & Delivery policy, and returns, exchanges, refunds and cancellations in our Returns & Refunds policy. Both form part of these terms. Risk in your order passes to you on delivery.

Keep your sign-in details private; you’re responsible for activity on your account. Tell us straight away if you think someone else has used it. We may suspend accounts used for fraud or abuse. You can delete your account at any time from your account settings.

All content on neela.ng, including our name, logo, photographs, designs and text, belongs to Neela Fashion Brand Limited or is used with permission. You may not copy or reuse it for commercial purposes without our written permission.

Please don’t misuse the site: no attempts to break its security, scrape it, overload it, or use it for anything unlawful.

We’re responsible for providing pieces that match their description and are of good quality. We aren’t responsible for losses we couldn’t reasonably foresee, for delays caused by events outside our control (such as courier or customs delays, strikes or severe weather), or for business losses.

Nothing in these terms limits your rights under the Federal Competition and Consumer Protection Act 2018 or any other law that can’t be excluded.

How we handle your personal data is explained in our Privacy Policy.

These terms are governed by the laws of the Federal Republic of Nigeria. If you have a concern, please contact us first; most issues can be resolved quickly. Any dispute we can’t resolve together will be handled by the courts of Nigeria.

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.